Return, Refund & Cancellation Policy
At Dudle Desi Foods, we take immense pride in the freshness and purity of our farm-sourced Malnad coffee, spices, and nuts. This policy outlines our return, replacement, and refund guidelines.
Effective Date: January 1, 2026 • Last Updated: October 2026
1Food Safety & Non-Returnable Perishable Goods
In strict compliance with the Food Safety and Standards Authority of India (FSSAI) regulations and standard food hygiene practices:
Perishable Consumable Food Policy:
Our products (including batch-roasted filter coffee, roasted coffee beans, unadulterated black pepper, green cardamom, and premium cashews) are perishable consumable food products packaged in hermetically sealed multi-barrier pouches.
Once a food product pouch or tin has been opened, unsealed, or tampered with, it cannot be returned or restocked under any circumstances.
2When Are You Eligible for a Replacement or Refund?
We provide a 100% free replacement or full refund under the following valid circumstances:
Transit Damage
If the outer package or inner barrier pouches arrived torn, punctured, ruptured, or visibly damaged during transit.
Incorrect Item Received
If you received an item or blend different from what you ordered (e.g. 70:30 delivered instead of 80:20, or incorrect pack size).
Quality Defect
If the item seal was compromised or has an identifiable quality inconsistency upon initial unboxing.
348-Hour Reporting Window & Claim Process
To claim a replacement or refund for damaged, defective, or incorrect items, you must notify us within 48 hours of delivery as tracked by our courier partner.
How to Raise a Claim in 3 Simple Steps:
- Take Clear Photos / Video: Take clear photos of the damaged outer box, shipping label showing your tracking number, and the damaged or incorrect product pouch.
- Send Claim Details: Email us at info@dudledesifoods.com or WhatsApp our support line at +91 7022908048 with your Order ID / Razorpay Payment ID.
- Resolution within 24 Hours: Our dispatch desk will review the documentation and immediately issue an express replacement or process a full refund.
4Refund Processing & Bank Timelines
When a refund is approved by our team:
- Initiation: Refunds are initiated on our system within 24 to 48 business hours of claim verification.
- Payment Source Credit: The amount will be credited back directly to the original payment method used during checkout (via Razorpay):
- UPI (GPay / PhonePe / Paytm): Usually reflects within 24 to 48 hours.
- Credit / Debit Cards: Typically reflects within 5 to 7 business days depending on your issuing bank.
- NetBanking: Typically reflects within 3 to 7 business days.
- No Deduction: When a refund is approved due to damage or defect, the full amount (including product cost, 5% GST, and shipping) is refunded without any cancellation fees.
5Order Cancellation Policy
Before Dispatch: You may cancel your order free of charge by contacting us via email at info@dudledesifoods.com or WhatsApp at +91 7022908048 before the parcel is packaged and handed over to the courier (typically within 12 hours of order placement). A full 100% refund will be issued immediately.
After Dispatch: Once your package has been handed over to our courier partner and a tracking AWB number is generated, the order cannot be cancelled in transit.
6Questions & Return Support Desk
Our customer experience team is always ready to assist you:
Dudle Desi Foods — Returns & Quality Desk
Email: info@dudledesifoods.com
Phone / WhatsApp: +91 7022908048
Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST