Privacy Policy
At Dudle Desi Foods, we respect your privacy and are committed to safeguarding your personal information. This policy describes our practices regarding the collection, use, and disclosure of data on our website.
Effective Date: January 1, 2026 • Last Updated: October 2026
1Introduction & Scope
This Privacy Policy applies to all users of the website operated by Dudle Desi Foods (referred to as “we”, “our”, or “us”). We specialize in sourcing and dispatching authentic Karnataka farm produce, including South Indian filter coffee, estate pure coffee, pure black pepper, royal cardamom, premium cashews, and artisanal gift hampers.
By accessing our website, placing an order via our online checkout, or submitting an inquiry form, you consent to the practices described in this policy.
2Information We Collect
We only collect information necessary to process your gourmet food orders and provide personalized customer assistance:
Personal & Contact Details
Full name, mobile number (for SMS/WhatsApp dispatch updates), email address, and optional corporate name.
Shipping & Delivery Address
Physical street address, apartment/house details, city, state, postal PIN code, and delivery preferences.
Payment Transactions
Transaction reference IDs, payment method (UPI / Cards / NetBanking), and payment status via Razorpay. We never store credit/debit card numbers or CVVs on our servers.
Inquiries & Preferences
Specific grind requests (coarse, medium, fine), corporate hamper customizations, and feedback provided via inquiry forms.
3How We Use Your Information
- Order Processing & Dispatch: Packing, batch-roasting, and shipping your fresh coffee and spices via pan-India courier partners.
- Customer Communication: Transmitting automated order confirmations, GST invoices, and tracking links to your registered email and mobile number.
- Customer Support: Assisting you with inquiries, brewing recommendations, replacement requests, or corporate quotes.
- Fraud Prevention & Security: Verifying authenticated transactions through Razorpay's encrypted payment infrastructure.
- Legal Compliance: Fulfilling statutory tax accounting (GST), food safety (FSSAI) records, and regulatory mandates.
4Payment Security & Razorpay Gateway
All online digital payments on our store are processed directly through Razorpay Software Private Limited, an RBI-authorized and PCI-DSS Level 1 compliant payment gateway.
Strict Financial Data Confidentiality
Dudle Desi Foods never collects, views, or stores your private financial credentials (card numbers, UPI MPIN, CVV, or net banking passwords). Your transaction details are encrypted end-to-end using 256-bit SSL encryption.
5Third-Party Data Sharing & Non-Sale Policy
We do not sell, rent, or trade your personal information to any third parties for advertising or commercial marketing purposes.
We share relevant portions of your data only with verified operational partners solely to deliver your orders:
- Logistics Partners: Name, phone number, and postal address shared with courier carriers for pan-India parcel delivery.
- Transactional Email Services: Automated order receipts and shipping notifications sent via certified mail servers.
- Law Enforcement & Regulatory Authorities: Only when strictly required by applicable Indian laws, court orders, or governmental decrees.
6Cookies & Local Storage
We utilize minimal cookies and browser local storage strictly to preserve your cart contents as you browse our blends and spices, and to maintain session security. You can adjust your browser settings to decline cookies, although this may impact your ability to retain items in your cart.
7Your Rights & Grievance Redressal
You have the right to request access to the personal data we hold about you, request corrections to inaccurate contact information, or request removal of non-essential records.
In accordance with the Information Technology Act, 2000 and rules made thereunder, for any grievances or privacy inquiries, please contact our Grievance Officer:
Dudle Desi Foods — Grievance & Privacy Desk
Email: info@dudledesifoods.com
Phone / WhatsApp: +91 7022908048
Operating Base: Bengaluru, Karnataka, India